MERLIN LEADERSHIP COURSES

 
 

 

THE GREAT MANAGER

  • Be in control but don’t be controlling
  • Trust and be trusted but still hold people accountable
  • Be fair and consistent but one size doesn’t fit all!

TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 
 
 

THE GREAT SUPERVISOR

  • Earning respect v being liked
  • Player v Manager
  • Motivating the team v keeping your manager onside

TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 
 
 

MANAGING DIFFICULT PEOPLE

  • Are some people really difficult to manage or do we just not have the insights and skills to manage them appropriately?
  • This workshop will give you some great insights, tools and techniques for tackling difficult people management issues at root cause
  • Find out how you can convert the awkward squad into motivated workers and take the noise out of the team without giving in
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 
 

DISCIPLINARY AND GRIEVANCE SITUATIONS 

  • Handling disciplinary or grievance situations can be a very challenging aspect of any management role
  • Tackling these issues quickly and effectively is a must-have skill set for avoiding costly disruption
  • Getting it even slightly wrong can result in costly, stressful and time-consuming employment tribunals
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

PERSONAL PRODUCTIVITY FOR MANAGERS

  • It’s easy to notice how busy we are, but could we be more productive?
  • Are we making the right choices when it comes to prioritisation?
  • How can we improve both the quality and quantity of what we can achieve every working day?
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

MERLIN LEADERSHIP COURSES

 

 

INTRODUCTION TO COACHING

  • You know your people are more capable than they seem at times
  • You find yourself doing things yourself because it just seems easier
  • Somehow telling people what to do and how to do it isn’t delivering the result you need
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 
 

DRIVER TURNOVER AND DRIVER RETENTION

  • Losing drivers is a very costly business, in time, money and reputation.The driver shortage shows no signs of improving, which makes your ability to attract and retain your drivers a top priority.
  • This course will share research on the root causes of driver turnover -  so much more than just money
  • What practical measures managers can and must take to help maintain a stable driver workforce
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 
 

 

EMOTIONAL INTELLIGENCE FOR MOTIVATIONAL LEADERS 

  • Find out what we mean by ‘Emotional Intelligence’ and why it marks out the greats from the also-rans when it comes to leadership
  • Maximise your personal leadership potential so you can get the very best from your people
  • Gain insights and skills that can fundamentally strengthen how you perceive and impact the world around you
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 

 
 

 

MANAGING CHANGE AND EMPLOYEE ENGAGEMENT

  • Most people don’t like change except on their own terms. Access our ‘Change toolkit’ to make change easier and sustainable               
  • Change at pace - how to balance winning hearts and minds with delivering change initiatives to tight deadlines
  • Insights and techniques to help make positive change part of your company’s culture
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

UPCOMING COURSES

APPRAISALS THAT ADD VALUE

  • Appraisals should be a 'good thing 'but often only get lip service - find out where they go wrong and how to get them right.
  • Explore ways to keep your appraisal process, simple, relevant and a means to strengthen the business.
  • Further improve the key skills you need to make appraisals value adding to you, the business and the person being appraised.
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 

 

DELEGATE AND EMPOWER EMPLOYEES

  • It may seem the most basic of tools, but skilled delegation is one of the most challenging management processes to get right
  • Find out how to delegate as a progressive technique that encourages ownership and responsibility
  • Develop your skills so that your delegation, communication and ability to hold staff accountable combine to deliver improved results
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 

 

RUN AND CHAIR MEETINGS

  • Do you get the most from your meetings? This course will give you the skills to turn meetings into productive avenues for communicating, connecting, and accomplishing real work
  • We will provide you with a  usable framework that will help you to lead and participate in any size of  meeting and give you the skills to schedule, conduct, and follow up on meetings with minimum time and maximum results
  • After this course you will be able to reduce the length and number of meetings required, make sure that everyone attending is heard and appreciated and be able to ensure all actions are followed up
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 
 

SUCCESSION PLANNING

  • With an aging work-force and skills shortages across sectors, succession planning is becoming the hot topic
  • This workshop will help you to evaluate the succession planning issues in your business more objectively and explore the solutions that will best suit
  • Home grown or brought in from outside? Develop a practical, timely plan for tackling succession planning head on
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 

 

THE GREAT TEAM

  • We all talk about how important team work is, but how often do we really see great teamwork in action in the workplace?
  • Find out more about the best ways to get random groups of people to work together co-operatively to achieve a common goal
  • How to build a resilient team who are inspired to rise to the challenge even when the going gets tough
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 

 

TRAIN THE TRAINER

  • You may be a world expert at what you do, but that doesn’t mean you can train other people!  Find out about how adults learn
  • We’ll share with you the ‘must-have’ knowledge, tools and techniques that turn training into real learning
  • Develop simple but powerful ways to motivate and raise trainee confidence so that training adds value from day one
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 
 
 
 
  • Do you see TUPE as a complex ‘black art’ ? We will show you how to conduct a TUPE transfer in a clear no nonsense way and make it work for you
  • We will take you through each step of a TUPE transfer from defining whether it applies, to post transfer employment relations
  • You will no longer fear TUPE but see it as a great business opportunity
 
TIME: 10am - 4pm
VENUE: Merlin Training Suite
COURSE FEE: £300 plus VAT
 
 

 
 
 
 

HOW TO COURSES

 
 

17:HOW TO COLD CALL SUCCESSFULLY

Turn cold calling into a  meaningful approach with a sensible proposition
 
TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 
 

18:HOW TO MARKET USING SOCIAL MEDIA

  • TWITTER -  Reaches further than most social media platforms - Learn how to use it to procure leads.
  • FACEBOOK - B2C marketing tool, but Facebook are making it harder to reach your audience. We will show you how to reach your audience organically.
  • LINKEDIN - B2B Marketing tool for every industry but most people stiff don't know its full capabilities beyond just connecting to other people.
  • EMAIL MARKETING - Still has a significant place in marketing but requires some key components to maximise the chance of being opened and action being taken.

TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 

 

19:HOW TO PROVIDE TELEPHONE CUSTOMER SERVICE

  • Do you need to provide exemplary customer service over the telephone? If so our course will give you the tips and techniques needed to make the  most of your telephone communication
  • We will not only teach you how to please and maintain your customers but also how to handle difficult customers and diffuse customer conflict quickly and efficiently
  • Following our training you can be assured that every customer calling your organisation should receive a positive and seamless service that is professional, efficient and responsive

TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 
 

20:HOW TO SELL EFFECTIVELY ON THE TELEPHONE

  • In order to maximise your selling potential it is essential that you represent your organisation in a professional and friendly way, using clear and effective communication to ensure that customer value is maximised and potential business is not lost
  • This course will ensure that you always project the correct company image to your potential customers and  make sure that you stand out in a sea of sales calls
  • Following this course you will have a  thorough understanding and be proficient in the various aspects of selling on the telephone including how to open the call, which questioning and need finding techniques to use, and finally how to close the call

TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 
 

21:HOW TO SEND BUSINESS EMAILS EFFECTIVELY

  • Email is now a major communication tool in the workplace and requires the same care as any other form of communication
  • We will show you how to use e mail appropriately in order to improve your professional image and raise the standard of the online communications in your business
  • Following this course you will have the techniques and ideas to improve the quality, and reduce the quantity, of work-related email
 
TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 
 

22:HOW TO UNDERSTAND ESSENTIAL BUSINESS FINANCE

  • Does your role demand that you have an understanding of your companies organisational finances? Our course is perfect for non-financial managers at all levels who wish to gain a practical working knowledge of finance
  • Whether you are new to a financial role, have recently taken on budgetary responsibilities for the first time or wish to broaden you financial knowledge, our course will give you the tools that you need operate confidently and competently when undertaking finance tasks
  • After completing the course you will be able to read a balance sheet and understand what to do with the information it contains which will enable you to gain insights into the health of your department/organisation that will help considerably with forward planning

TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 

 
 

23:HOW TO WORK WITH DIFFICULT CUSTOMERS

  • Dealing with difficult customers can be an everyday part of business life, our course will raise your understanding of the background to conflict and how to resolve confrontations in the most advantageous way possible
  • We will give you the key skills to build your confidence and to maintain composure whilst de-escalating customer conflict and teach you how to turn each encounter into a positive
  • Following this course you will be able to recognise the different stages of conflict escalation, know how to respond to conflict and have the skills to stay calm and manage the difficult customer
 
TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 

 

24:HOW TO USE MICROSOFT EXCEL WELL - INTRODUCTION

Microsoft Excel is probably one of the most important pieces of software in business. It is a spreadsheet tool which allows users to analyse and evaluate data extremely quickly and to test it for various scenarios without altering the underlying data. It also allows users to present the data visually in the form of graphs so that the data can quickly be understood by a bigger audience.
 
The course is suitable for those with little or no prior knowledge of Microsoft Excel and focuses on the basics of creating spreadsheets including entering and editing data,formatting spreadsheets, basic formulae, functions and charts.
 
TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 

 

25:HOW TO USE MICROSOFT EXCEL WELL - INTRO/INTERMEDIATE

Microsoft Excel is probably one of the most important pieces of software in business. It is a spreadsheet tool which allows users to analyse and evaluate data extremely quickly and to test it for various scenarios without altering the underlying data. It also allows users to present the data visually in the form of graphs so that the data can quickly be understood by a bigger audience.
 
The course is suitable for existing users of Microsoft Excel and focuses on working with large spreadsheets, manipulating data and advanced charting techniques.
 
TIME: 2pm - 5pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 

25:GOOD, BAD AND UGLY OF CUSTOMER SERVICE

  • Draw on own experiences to identify key customer expectations
  • Link customer expectations with the customer service values of the organisation
  • Identify actions that can be taken to ensure that service provided to customers improves
  • Identiffy possible action the organisation can take to ensure that service provided to customers improves
 
TIME: 9pm - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
 
 

 
 
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